I wanted to take this opportunity to thank you and your organization for the wonderful experience we continue to receive. Metro Transit has several contracts with EDM and your response, customer service and your product as well as service delivery is exceptional.
Our favorable experience with EDM is the result of Heather Cruthis exceptional customer service skills and professionalism -Heather is our main point of contact with EDM and she has been very responsive to all our needs and routinely exceeds our expectations. Heather follows through with every order from the point of the PO and keeps up informed throughout the production lifecycle to delivery - she even checks on us after product delivery to make sure we are satisfied with the product. She is also very resourceful and has saved the day for us on numerous occasions when we needed urgent supplies and were almost in a panic state Heather calmed us down and as always got us what we needed to avert a crisis. You really do have an exceptional employee who does go over and beyond the call and she really makes us your customers feel like you are on our team.
I would really appreciate it if you would thank Heather for us on behalf of Metro Transit here in Minneapolis. I really do look forward to our continued progressive relationship.
Metropolitan Council State MN March 2015
I just wanted to let you know we received the monthly and 7 day passes and they are perfect. I am sure the day passes will follow soon. I also wanted to let you know I met with Ronnie Warrick and told him what an outstanding job you do! Thanks for excellent customer service!
Systems Coordinator River Valley Transit-March 2015